Refund Policy

Effective Date: 06/March/2025
This Refund Policy outlines the terms and conditions regarding refunds for purchases made on https://oranisai.pro/ ("Website"). By using our services, you agree to this policy.

1. GENERAL REFUND POLICY
OranisAI provides AI content generation services through subscriptions and credit-based packages. We offer a 30-day refund policy under specific conditions outlined below.

2. 30-DAY REFUND POLICY
Customers may request a full refund within 30 days of purchase if they are not satisfied with the service, provided they meet the eligibility requirements. After 30 days, purchases are considered final and non-refundable.

3. ELIGIBILITY FOR REFUNDS
Refunds may be granted under the following circumstances:
Service Not Delivered: If you have not received access to your purchased subscription or credits due to a technical issue on our end, and we are unable to resolve it within 72 hours.
Dissatisfaction with Service: If you are not satisfied with the service within the first 30 days, you may request a full refund.
Duplicate Payment: If you were mistakenly charged twice for the same service.
Unauthorized Transaction: If you did not authorize the payment and can provide proof of fraudulent activity.
Billing Errors: If there was an incorrect charge due to a billing mistake on our side.

4. NON-REFUNDABLE CASES
Refunds will not be issued in the following cases:
Change of Mind (After 30 Days): Refunds will not be granted beyond the 30-day period.
Partial Usage: If you have used part of your subscription or credits and request a refund for the remaining amount after the 30-day period.
Failure to Cancel Subscription: If you fail to cancel your subscription before the renewal date, the charge will not be refunded.
Violation of Terms of Service: If your account has been suspended or terminated due to a breach of our Terms of Service.

5. CANCELLATION POLICY
Subscriptions: You may cancel your subscription at any time through your account settings. The cancellation will take effect at the end of the current billing cycle, and you will retain access to the service until then.
One-Time Purchases (Credits): Credit-based purchases are final and non-refundable beyond the 30-day refund period.

6. HOW TO REQUEST A REFUND
If you believe you qualify for a refund, please contact us at [email protected] with the following details:
Your full name and email address associated with the purchase.
Order ID or proof of purchase.
A detailed explanation of the issue.
Refund requests will be reviewed within 5-7 business days, and if approved, the refund will be processed via the original payment method within 7-14 business days, depending on your bank or payment provider.

7. MODIFICATIONS TO THIS POLICY
OranisAI reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and continued use of our services implies acceptance of the updated policy.

8. CONTACT INFORMATION
For any refund-related inquiries, please contact us:
Email: [email protected]
Company Name: ELEVATEAPPAREL LTD
Company Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
By purchasing from OranisAI, you acknowledge and agree to this Refund Policy.